By
Samantha Walls
Samantha Walls on August 24, 2017

Social Media Best Practices For Small Businesses

Ignite your next marketing campaign with these social media best practices for your small business.

Inbound Marketing Social Media

For small business owners, social media marketing is STILL one of the most underutilized marketing tactics available.

How can I say that?

 Everyone has or should have a Facebook page, LinkedIn profile, Twitter or Instagram account and a Google Business page.

While it is true that most companies have dabbled with social media channels and set up their pages, most small companies pay little or no attention to these low cost and potentially high impact marketing opportunities.

Most small company social media accounts are a barren waste land of blank avatars, little to no postings and small followings.

Why is this?

Most likely………… it’s no time, no money or no direction!!

Small business owners are so busy putting out fires, that these valuable marketing portals are being ignored at the expense of future business

With a little time, effort and some basic direction, we can show you how to kick start your social media efforts, and improve your results.

Check out these quick social media best practices to jumpstart your campaign.

 

Update Your Profile

Your social media profile is an extension of your business brand. For businesses that are targeting millennials, social media channels are one of their first stops in their decision-making process.

If you have blank avatars on your Twitter or Facebook pages, or profiles that look like they belong to a different company, you’ve got a problem.

Incomplete_Twitter_Profile.png

When someone checks you out on Facebook, Twitter, Google or LinkedIn, you want them to know that they are dealing with the your organization. Use the same colors, logos and similar images as you do with your other marketing collateral, so that it is instantly recognizable.

Also, make sure that you use a consistent tone or voice. If your brand is professional, maintain that vibe, changing it up to a youthful and snarky tone will only confuse and potentially alienate your buyer personas. While your business may serve different customers, your marketing should be aimed at your target audience.

 

Consistency is Key

Arriving at a Facebook page and seeing that the last post was two years ago says something about a business. Unfortunately for many of the small businesses that we meet, this is precisely what we encounter.

Publishing occasionally is a step in the right direction, but it will not yield the primary results that you are looking for – building and audience and driving targeted traffic to your website.

Determine which social media channels will yield the best results for your business and then work with your team to establish a regular publishing schedule for each channel that you will be working with.

Our friends at Buffer (yes, we are clients) have a great social media posting guide that can help you determine the ideal frequency to post for each social media channel.

Regularity, like brand consistency, helps establish a sense of reliability in your audience (a very important trait in a company you’re considering doing business with).

At a minimum if you are just getting started, consider the following schedule.

  • Twitter: 3-5 original tweets a day (morning, afternoon, and evening)
  • Facebook: 1 post a day (original content or shared, ideally mid-day or early evening)
  • LinkedIn: 1-2 posts a week (original content or shared)

Once you have maintained some consistency, you can start to track the impact of your postings and determine the appropriate frequency and timeframes for your posts.

 

Avoid the Sales Pitch

social_media_sales-300x229.pngWhether its Google, Facebook, Twitter or LinkedIn the goal of your social media activities is not to close sales. While increased sales can be a by-product of an effectively operated social media strategy, its biggest opportunities lie in creating awareness for your product or service, or maintaining communication with your legions of satisfied customers.

It is important for companies to dialogue with their audience and avoid engaging in a one-sided conversation.

Unfortunately, many small companies just starting out with social media make the mistake of making overly salesy posts, or just posting a few pieces of content and never engaging with their audience.

Active engagement is the key!

Participating in group discussions on LinkedIn, or hosting chats on Twitter are just a few of the opportunities to speak with your audience and not at them.

What are your followers concerned with? What problems are they struggling with? Are there solutions that you can provide to these issues? Will some of the content that you created answer their questions?

 

Get on Facebook

This last tip is specifically about Facebook.  The behemoth social media network is too big for a business of any size, industry or location to ignore.

Your business needs a Facebook page……. plain and simple.

Here’s why:

  • 75% of male internet users are on Facebook as well as 83% of female internet users.social-media-best-practices.png
  • 22% of the world’s total population uses Facebook.
  • Facebook continues to be the most widely used social media platform, with 79% of American internet users. Based on total population, (not just internet users) 68% of U.S. adults (you know, your customers) use it
  • 76% of Facebook users visited the site daily during 2016, with over 1.6 billion daily visitors, compared to 70% of daily usage in 2015.

(Source: Wordstream)

 

Facebook has a large, engaged user base that spends a ridiculous amount of time there every single day of every month.

If you are not active on Facebook, you can bet your competitors are.

Regardless of the channel, social media offers your brand or company the opportunity to connect with your ideal customers on a personal level.

Don’t take it for granted!

 

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Samantha Walls

Samantha, an Inbound and HubSpot Certified Marketer is the Social Media Director for InTouch Marketing.